Aug 09

Aristophanes once said, “The wise learn many things from their enemies.”  The same sentiment holds true in the world of business; the greatest managers and business owners learn a significant amount from their competition.  Through analysis, business owners have the opportunity to discover product or service pricing structures, marketing efforts including promotional periods, general knowledge of the product or service, and/or the professional networking with whom they affiliate.  However, did you know that you can utilize your competitor to build links and a stronger online presence?

One of the keys to drive more targeted traffic to your site is to establish a rich content project.  There are several industry blogs and/or social networking sites that publish niche-related material.  In fact, there is around a 70% chance that your direct competitors are currently publishing blogs.  Don’t think about this as direct competition for the blogging world or your niche business, but think about this as an opportunity to be even more of an authority within your industry.  Here are some steps to take in order to create your online presence in the sense of a rich content provider:

  • Research and collect as many industry-related and/or niche market blogs as feasible.  You will want to include some of your direct competition as well as this will allow you to see what the competition knows and writes about.
  • Select the best of the best content that you collect through RSS feeds.  As a minor suggestion, I would start with 3 to 5 of the best posts.
  • Write a content summary about each of those selected publications making sure that you site the original post/article.  Include why the content was chosen, what you agree with in the post, and/or what you disagree with in the post.
  • Ask for immediate feedback on the content you have provided.  This will allow them to read through the content and maintain a relationship with your site.

A second means to using your competition to help your online presence is by way of developing a summary site.  This becomes much easier if your direct competition is out there blogging and publishing articles, but it can also be done if non-direct competition is creating content as well.  The key to becoming an authority with regard to a summary site is to be honest and expose your in depth knowledge of the subject matter.  In other words, you will be providing summaries in three different ways:

  1. Daily Posts — Find various competitors that post quality content.  Write a better-quality review (your personal commentary) and summary (professional and brief description) of their content and state why their article was chosen for your publication.  Also include how their article will help your community.  Remember, you are publishing to your audience so remind them that you are sharing information with them for their benefit.
  2. Weekly (or Monthly) Summaries — Track the topics of your competitors and conduct an in depth competition analysis based on their chosen topics.  So, if you are in real estate and one of your direct competitors posts 27 out of 28 posts as foreclosure topics, write a professional critique of their specialization within the foreclosure area, but also include that they have yet to feature any information on other topics throughout the real estate field.  Be very selective with which companies you critique and/or summarize and make sure that you maintain a professional role (do not let competition cloud your writing judgment).
  3. Theme Summaries — There are several times throughout every industry when a particular topic rises to the surface and takes everyone’s attention.  Your competitors will publish articles about the topic, but you need to become the authority on the topic.  So, create a post (or article) that showcases the top content about that particular topic and write a summary which includes your professional commentary with regard to those specific publications.

And finally, make sure that the posts that you create are leading your industry!  Instead of following industry trends on topics, take the time to brainstorm unique topics and create trends.  It comes down to you understanding your customer and analyzing your clientele behavior.  Here are a few ideas to consider as you become the online presence that leads your industry:

  • Publish Fresh Content — As mentioned above, take the time to outline difficult topics within your industry.  These could potentially range from industry secrets to a frequently asked question.  Highlight your knowledge within your market, and expand upon that knowledge by sharing it with your community.  You will start to see a trend happen with your competitors (who do research you as well) posting similar topics and information.
  • Host Community Events — This will have a great impact throughout your niche market (especially if you are a brick and mortar company).  This will also start to establish your community reputation as the industry authority and the business to go to for hard questions or situations.
  • Distribute Annual Awards — This is a great feature to implement within your niche market if you can feasibly do so!  Create an online award for the best content for the industry, or another award for the most quality content produced, or perhaps an award for the most knowledge of a specific topic.  Because you are creating these awards (and judging for that matter), you are displaying your knowledge of the industry and awarding your competition for helping you educate your target audience.

Overall, having competition is not necessarily terrible.  If you are able to figure out ways to utilize your competition to build your reputation and online presence, you will start to readily welcome the added competition.  Through ways like content aggregation, summary posts or articles, and leading your industry online there are countless ways to turn your competition’s work into a benefit for your company.  After reading this post, you are (hopefully) able to move forward and take advantage of your competition to get a leg up in your niche market!

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Jun 15

Competitive research or competitive intelligence is a field of strategic research that specializes in the collection and analysis of information about rival firms. It’s an essential tactic for finding out what your competitors are doing and what kind of threat they present to your financial well-being.

Competitive research is completely legal, it’s simply collecting bits of information available in the public domain, from financial filings to reports compiled by companies like Hoover’s and Dun & Bradstreet. You can also find articles written about companies in local newspapers or on a Nexis file. Online databases are available from soures such as the U.S. Securities and Exchange Commission and Standard & Poor’s and news sources such as PR Newswire. And you can use search engines to find information on individual companies.

The Internet speeds up the process of competitive research with data available on so many sites but personal information is also important. You can discuss your competitors’ business strategies at trade shows or in private conversations.

One of the most important topics of competitive research is your competitors’ marketing efforts. Your research should examine all types of marketing, from print ads to corporate brochures and websites. You’ll base your own marketing decisions on what your competitors are doing. Make sure you discuss your findings with your marketing agency to determine the best direction to go in.

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Jan 12

I was reading an article recently about marketing and stumbled across a pretty interesting use of terms: share of voice and share of mind. What the writer was trying to convey was that share of voice is a measure of how much market share you hold against your competition in output. Share of mind, however is market share in the minds of the consumer – in other words who among the competitors in the marketplace do customers think of first when contemplating a purchase.

The scenario was that there were five kitchen design companies in a town and they all advertised a half page in the yellow pages, all took out weekly ads in the local newspaper and they all had similar websites that were not really optimized fully. In other words they were marketing themselves pretty much the same and all held 20% share of voice.

In this hypothetical situation we can infer that the share of mind will be around 20% each as well. Clearly there are other components that need to be considered – so this test tube is virtually unrealistic – but does offer a platform to consider in business competition regarding base line. Imagine for a moment that this is true – that these kitchen design companies are equal in their market.
People hear about them equally and people think about them equally.

So I start thinking about one of my favorite subjects – point of differentiation.

What one thing does any one of these companies need to do to place them ahead in the marketplace? The article suggests consolidating most of their voice in one area and increasing their share of mind by repetition in that area and thus to the marketplace.

I would agree that this strategy would be interesting – but where? Would a two page ad in the yellow pages set them apart from their competition significantly – even if they dropped out of the newspaper? Or would four ads in the newspaper cement repetition in the minds of the reader?

Twenty years ago this analysis might be difficult. Today it is not.

Point of differentiation is what you do that your competitors do not. And, more importantly, it is how you convey it to the marketplace. Your identity must be strong and your brand must be clear. Potential customers must understand you and your promise.

Here’s the rub – you must deliver it efficiently. You must target your audience and not waste your money on marketing to people who you already know are not your potential customers. Yes brand yourself in mass media to some extent – but target your message to those with a real potential to buy your product or service – and keep expanding this audience for maximum profitability.

It all lies in technology. A well crafted website and targeted email campaign will put you head and shoulders above your competition and you will earn a heavy percentage of share of mind.

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Dec 14

Why isn't anyone going to my website?

Why isn't anyone going to my website?

You’ve just invested in designing a website and you think business is going to increase. You created a website to expand your exposure. Your competition has a website and it works for them, yet you are seeing poor results. Why?

Many business owners are under the impression that their entire target market is going to swarm to their website and the phone is going to ring off the hook. That won’t happen.

With hundreds of millions of websites, business owners must understand that a new website starts at the bottom of the list. No doubt – a website can produce tremendous sales results – it takes time and financial investment however.

The world will not magically know your web address, and they will not visit your site unless you have told them about it. Just because you have a new website, it doesn’t mean that online users are going to be looking for it. Without a properly planned out strategy for visitors to find your site, your website will certainly remain lost in the mix.

I have been developing websites for over five years and worked with many clients in various industries. Never has anyone disagreed with me when I told them that they needed a website and rarely has anyone disputed that even a basic custom website costs at least $1000. But when I tell them that it’s critical that they invest in optimizing their website, they sometimes find that to be an unnecessary cost. I really have to explain why this is so valuable. When I check in with clients who choose not to optimize a few months later, they ask me the same question: Why isn’t anyone going to my website?

How do you help potential customers find your website? Here are the basics:

1. Is your website interesting?

This is the first thing I look at when helping clients generate traffic. What comprises your content? Is it unique to the internet? Is it different from your competition? Does it make you look competitive? Does it engage the visitor? If someone looked at your website for five seconds, would they want to read on or would they want to hit the back button?

The more interesting your website, the more likely that a visitor will understand your business, spend time visiting the different pages on your site, and share your website with their friends and other online users. It’s critical to develop unique content and provide visitors with information they may not find anywhere else on the web.

2. Is your website easy to navigate?

Another very important aspect is that the user can navigate throughout your website with ease. Plan out where a visitor will start, where you want them to go, what do you want them to see, and where do you want them to exit. Most small businesses want them to exit the website after they have made some sort of contact. Does your website encourage interaction?

3. Does your website have any search engine road blocks?

Most of your website traffic will come from search engines. Like a library does with books, search engines will review the content of your website and categorize it. Search Engines will then present your website in its results if it believes it accurately matches the keyword term for which the user was searching. Is there anything on your website preventing search engines from accessing and indexing your website correctly?

You can review our post: Top 9 Search Engine Ranking Road Blocks that Many People Experience, to test your website for major issues that will block your website from search engine results.

4. Have you promoted your website?

OK, so your website is interesting and search engine friendly. Now it’s time to “open the curtains” and let the world know about your site. There are many things you can do to promote your website including link building, pay per click advertising, mass-email marketing, social media marketing, and offline website promotion. These are all popular and proven methods to generate traffic.

Pay Per Click Advertising:

You may recognize pay per click (PPC) advertising as those results that appear in search engines next to and sometimes above the true search results. Most PPC programs also show ads on affiliated websites such as “Ads by Google.” Popular PPC programs include Google Adwords and Yahoo Search Marketing. The pay per click means exactly what is says – you pay when the user clicks the link and follows through to your website. These clicks generally cost between a dime to a dollar, based on how many competitors there are. A PPC advertiser sets a daily budget for how much they are willing to spend on clicks.

The benefits of PPC are that it can be set up quickly and start generating traffic immediately. Depending on your needs and your reach, however, this could be costly. But until your website starts climbing in the ranks of the search engines, this is a great way to get started.

Link Building:

Link building is the single most important thing you can do to improve your ranking in modern search engines. The downside is that it’s time-consuming. The upside? Search engines count how many links are pointing to your website and modify their rankings accordingly. The more links the better. Even more important than the number of links is the quality of links. A link from the New York Times is a lot better than a link from your kid’s blog, so keep that in mind.

A great way to get started with link building is through directory submission. I recommend spending at least $2000 on directory submission for a new website. Certainly you will want to submit your site to the top-tier directories including DMOZ and Yahoo Directory. I would also seriously consider Business.com, Best of the Web, Joe Ant, CannyLink, Gimpsy, GoGuides, America’s Best, Rubberstamped, Uncover The Net, Starting Point, and Linkopedia. Along with these paid directories, there are also many good free directories, such as Jayde.

Beyond directories, I recommend:
• Swapping links with your customers and vendors (if possible).
• Asking your chamber of commerce and other associations to link to you.
• Participating in forums, blogs, and question/answer sites (including your link in your signature).
• Searching for what sites are linking to your competition and request that they link to your website.

Mass E-Mails:

Or as we like to call them, blast e-mails. A great way to generate some quick traffic to your website as well as a message to your target market.

Social Media Marketing:

No joke, Facebook and Twitter are for real – and hyper popular. Businesses are discovering the possibilities of finding contacts, building relationships, sharing interests, and ultimately, driving sales. Make sure you take advantage of the power of social media, it’s where the internet is going.

Offline Marketing:

And of course, make sure you are promoting your web address on everything possible, including business cards, brochures, flyers, promotional items, vans and trucks, television and radio commercials, sponsorships, and just about everywhere else your company name may be found.
Another quick tip: make sure everyone at your company knows your web address.

If you have any questions or comments, please leave a comment below or contact us directly.

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Sep 21
  1. Customers will find you: Whether you want to believe it or not, the internet is increasing as the source for which customers seek products and services year by year. And they are certainly looking for your products and services. Open up the lines of communication and show them who you are.
  2. Company Image: Are you putting your best foot forward or does your online image leave a bit to be desired? You know you are a serious business and you want your customers to perceive you as so. A well designed website tells your customer that your organized, professional, and on the cutting edge.
  3. Competitive Edge: Your competition is already online, and you may think their website is better than yours. You may be surprised to see how affordable it is to have a website that towers over your competitors.
  4. Showcase your Products or Services: You’ve worked very hard to build your business, and I’m sure you have something that others don’t. Showcase your uniqueness where people are looking for it.
  5. Syndicate News: Have a big announcement that your customers want to hear? A dynamic website will allow you to quickly submit articles that visible through the search engines and entice visitors to want to return to your website.
  6. Expand Your Market: Advertisements in the newspaper or yellow pages are expensive and will generally reach a small local market. In many cases, a company three towns over will never see your ad. A website is a fraction of the cost is accessible to your customers all over the United States and the world.
  7. Improved Customer Service: Are you constantly answering the same questions over and over again. A website is a great way to provide your customers with driving directions, frequently asked questions, troubleshooting solutions, tutorials, and much more. Also, Newsletters and mailings lists can easily be added to a website that promote your specials and keep that constantly remind your customer that you are still in business.
  8. Anytime Anywhere: Customers can get the answers to all their questions, even when you’re business is closed or a representative is not available. A website can be a 24 hours salesperson.
  9. Freshness of Information: Your business is constantly improving. Although your brochure and newspaper ad may be aging by the day, your website can be updated instantaneously to ensure that your customers are getting the latest and greatest information every time they visit your site.
  10. Track your customers: Free tracking software, when set up correctly, can tell you how people found your site, when and where they were when they were on it, how they explored it, and how you can enhance their experience.
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